Multichannel

Omnichannel at your service

Multichannel

Omnichannel at your service

Multichannel is an omnichannel customer service platform under a service model (SaaS) that facilitates communication with your customers, interacting through different messaging applications and social networks such as WhatsApp, Instagram, Facebook Messenger and WebChat.

You can thus receive queries from your customers, manage your sales, handle their complaints and exchange useful information immediately and in a personalized way, integrating through API to your systems, and having human and/or automated attention through chatbots according to your needs.

Multichannel use cases

omnichannel benefits
Advantages of our Multichannel platform for omnichannel customer service.

Omnichannel service for all contacts.

Fast and effective support on preferred channels.

Improve your customers' experience with dialogue history.

Automated service with chatbots.

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multichannel service
omnichannel customer service
sondeos omnichannel

Omnichannel service for all contacts.

Fast and effective support on preferred channels.

Improve your customers’ experience with dialogue history.

Automated service with chatbots.

Omnichannel customer service chatbot.

Multichannel allows you to respond autonomously to predetermined and previously configured actions through the customer service tree of a ChatBot, thus simulating an operator who responds to conversations.

This offers the company greater autonomy and speed of service across all channels of the omnichannel platform.

omnichannel customer service chatbot

Learn about the most important features of Chatbot:

chatbot features
sondeos omnichannel features
sondeos multichannel pros and cons
sondeos multichannel chatbot

User-friendly interface for editing the attention tree.

When resolving conversations, they are automatically closed.

Sending predefined
information.
Integration with own
or external data.
sondeos chatbot
sondeos chatbot features
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Interactions based
on business flow.

Derivation to operator
when necessary

Interconnection of trees to derive processes.

Classification of conversations with custom fields.

User-friendly interface for editing the attention tree.

When resolving conversations, they are automatically closed.

Sending predefined information.

Integration with own or external data.

Interactions based on business flow.

Derivation to operator when necessary.

Interconnection of trees to derive processes.

Classification of conversations with custom fields.

Integration with WhatsApp Business API.

Allows sending and receiving messages in the form of conversations via WhatsApp initiated by both the end user and the company.

whatsapp chatbot

Conversations are message threads lasting 24 hours from their start and have a cost depending on the category in question. The conversation categories defined by Meta are the following:

Authentication

Allows companies to authenticate users with unique access codes.

Marketing

For companies, it includes offers or promotions, information updates or invitations.

Utility

Facilitates an agreed request or transaction, or sends an update to the customer.

Service

All end-user conversations are categorized as a service and help resolve queries.

Authentication

Marketing

Utility

Service

Allows companies to authenticate users with unique access codes.

For companies, it includes offers or promotions, information updates or invitations.

Facilitates an agreed request or transaction, or sends an update to the customer.

All end-user conversations are categorized as a service and help resolve queries.

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