Citizen CRM
Communication solution focused on digital channels to provide service to its citizens
Communication between the government and citizens has traditionally been unidirectional, excluding the community from decisions due to the difficulty of efficiently surveying the population.
In addition, the management of appointments for in-person procedures has been inefficient and remote procedures have not been facilitated. Information and queries have been handled mostly in person or by telephone, without taking advantage of social networks and messaging applications.
However, this paradigm is changing. The government must now identify citizens’ information needs, disseminate them through appropriate channels and establish customer service tools accessible to all.
Citizen CRM, more than being a contactability services platform, focuses on communication management, resulting in a solution that allows:
All the resources of a
Contact Center
specialized in a
omnichannel tool
Cloud tool that is quick to implement.
Different levels of user profiles.
Configurable to each organization or department.
Monitoring, saving and intervention for each conversation.
Service queues.
Service and efficiency metrics.
Contact list.
API integration to each organization’s systems.
- Cloud tool that is quick to implement.
- Different levels of user profiles.
- Configurable to each organization or department.
- Monitoring, saving and intervention for each conversation.
- Service queues.
- Service and efficiency metrics.
- Contact list.
- API integration to each organization's systems.
Manage specific and personalized communication campaigns
- Use any data source to develop campaigns.
- Personalize attention with information based on previous interactions.
Use any data source to develop campaigns.
Personalize attention with information based on previous interactions.
Integrated with custom mobile applications.
Management of workforce activities in the field and in real time.
Appointment reservation (medical care, driver’s licenses or other services).
Opening of cases / tickets for different types of services.
Channel all types of complaints, procedures or others with the organization
Channel all types of complaints, procedures or others with the organization
- Integrated with custom mobile applications.
- Management of workforce activities in the field and in real time.
- Appointment reservation (medical care, driver's licenses or other services).
- Opening of cases / tickets for different types of services.
Integrated with Communication platforms
- Interaction with the citizen in a two-way channel.
- Generation of traffic to any citizen.
Interaction with the citizen in a two-way channel.
Generation of traffic to any citizen.